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Talk to our team

Send us a message and we will get back to you. We typically respond within one business day.

Send us a message

Add your email, a subject, and a short description of what you need. Sending opens your email app with the message ready to go to our support team.

Prefer email?support@tracescanmatch.com

What to include

To help us resolve your request faster, please share:

  • Your workspace or company name
  • A short description of what you are trying to do
  • Any error message or screenshot, when relevant
  • The urgency or deadline you are working against

A note on privacy

Please do not send passphrases, recovery codes, or full client records by email. Workspace content is encrypted and only accessible to members of that workspace - our team does not need it to help you, and we will never ask for it.